Frequently Asked Questions

Everything you need to know about Saie clean beauty, shipping, and our sustainable mission.

What does 'Clean Beauty' mean at Saie?

At Saie, clean beauty means high-performance formulas that are safe for you and the planet. We exclude over 2,000 harmful ingredients, including sulfates, parabens, and phthalates, ensuring every product is non-toxic and nourishing.

Are your products cruelty-free and vegan?

Yes, Saie is 100% cruelty-free and Leaping Bunny certified. Most of our products are vegan; however, we encourage you to check the specific ingredient list on each product page for the most accurate information.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental U.S. Once your order ships, you will receive a tracking number via email to monitor your delivery progress.

What is your return policy?

We want you to love your glow. If you are not completely satisfied, we offer free returns on all orders within 30 days of purchase. Products must be in their original packaging and gently used.

How can I recycle my Saie packaging?

Sustainability is at our core. We use glass and PCR (Post-Consumer Recycled) plastic whenever possible. Please check our 'Recycling Guide' for specific instructions on how to clean and dispose of each component responsibly.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working hard to bring Saie to more countries soon—stay tuned by signing up for our newsletter!